Frequently Asked Questions (FAQ)

1. What makes LUNVOIR different from other skincare brands?

LUNVOIR is built on science-backed formulations, combining clinically proven ingredients like Vitamin C, Hyaluronic Acid, and botanical extracts with a clean, luxury approach. Every product is designed to deliver visible results while staying gentle and safe for daily use.

2. Are your products safe for all skin types?

Yes. Our products are formulated to be effective yet gentle, suitable for a wide range of skin types—including sensitive skin. If you have specific skin concerns or conditions, we recommend doing a patch test before full use.

3. Are your products cruelty-free and vegan?

Absolutely. LUNVOIR does not test on animals, and our products are cruelty-free and vegan-friendly, with ethically sourced ingredients.

4. How do I build a skincare routine with LUNVOIR?

We recommend starting with the basics:

1) Cleanser – to refresh and prep your skin.

2) Serum (like Vitamin C) – to target concerns such as dullness or uneven tone.

3) Moisturizer or Gel-Cream – to hydrate and protect.
Consistency is key—stick to your routine daily for the best results.

5. Can I use LUNVOIR products with other brands?

Yes. Our formulas are designed to complement most skincare routines. However, avoid layering multiple products with the same active ingredient (for example, strong Vitamin C serums) to reduce irritation.

6. How long will it take to see results?

Everyone’s skin is unique, but most customers begin noticing improvements in hydration and radiance within 2–4 weeks, with more visible results appearing over consistent use.

7. Where are your products made?

All LUNVOIR products are formulated and manufactured in facilities that follow strict quality and safety standards to ensure top-level skincare here in the U.S.

8. How do I know which product is right for me?

We’ve designed our collections to target specific needs:

Hydration & Balance → Hydro Balancing Gel-Cream, Skin Hydration Cream

Anti-Aging & Firming → Vitamin C Serum, Peptide-based creams

Cleansing & Refreshing → Gentle Cleansing Gel
You can also check our Skincare Journal for guides and tips.

9. How do I store my products?

Keep products in a cool, dry place away from direct sunlight to preserve their effectiveness.

10. What is your return policy?

We want you to love your skincare. If you’re not satisfied, we accept returns on unopened or gently used products within 30 days of purchase. See our Returns & Refunds page for details.

11. How long does shipping take?
Orders are typically processed within 1–4 business days. Standard shipping within the U.S. takes 3–5 business days, while expedited options are available at checkout.

12. Do you offer international shipping?
At this time, LUNVOIR only ships within the United States. We’re actively working on expanding our shipping options and plan to offer worldwide delivery in the near future. Stay tuned for updates on international availability.

13. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package in real time.

14. What is your return policy?
We want you to love your LUNVOIR products. If you’re not completely satisfied, returns are accepted within 30 days of delivery for a refund or store credit. Products must be in new or gently used condition.

15. How do I start a return or exchange?
Simply contact our customer care team at Lunvoir@gmail.com with your order number. We’ll provide a prepaid return label and step-by-step instructions.

16. Are shipping fees refundable?
Original shipping costs are non-refundable. However, if your order arrived damaged or incorrect, we’ll cover the return shipping fees.

17. What if my package is lost or damaged?
If your order is lost in transit or arrives damaged, reach out to our support team Lunvoir@gmail.com immediately. We’ll work quickly to resolve the issue and send a replacement if needed.

18. Can I cancel or change my order after it’s placed?
Orders are processed quickly, but if you contact us within a few hours of purchase, we’ll do our best to update or cancel your order before it ships.